Previous incidents

The incident has now been resolved.

All services have been fully restored and are now operating normally.
The issue has been resolved, and we are continuing to monitor the system to ensure stability.
We apologize for any inconvenience caused and thank you for your patience.
For more details, please refer to the incident report that will be available soon.

We have identified and resolved a potential issue. All system are working as expected.

The TLS certificate that caused the service outage has been renewed. The service is now operational.

Our service is now up and running.

We continue to monitor.
An incident report will be sent out tomorrow.

The service is operational, and being monitored.

The issue has been resolved and the service is now fully functional.

Some problems have persisted after the previous fix. We have managed to apply a second fix and restarted the queue processing and all problems are now resolved. We are still actively monitoring the system but the service is fully restored.

We have closed the analysis activities. Services are up and running. We apologize for the disruption.

We have restored services but we are still monitoring and performing a root cause analysis to avoid new issues

The service has been restored, but the team is continuing to investigate the cause of the problem.

We are experiencing authentication issues with the message consultation and sending services. We are actively working to resolve the issue as soon as possible.

We confirm that the fix resolved the issue for the affected customers. The system is restored and all the features are working as expected.

Closing the incident.

The issue is now solved. Thanks for your patience, we apologize for the inconvenience.

English version (Italian version follows underneath)

Noting that there are no further anomalies since the previous update, we close this report.

Versione in italiano

Notando che non vi sono ulteriori anomalie dopo il precedente aggiornamento, chiudiamo questa segnalazione.

English version (Italian version follows underneath)

No new error report since 17:40, we will keep the monitoring.

Versione in italiano

Nessuna nuova segnalazione di errore dalle 17:40, provvediamo comunque a tenere monitorato il flusso.

English version (Italian version follows underneath)

Noting that there are no further anomalies since the previous update, we close this report.

Versione in italiano

Notando che non vi sono ulteriori anomalie dopo il precedente aggiornamento, chiudiamo questa segnalazione.

The investigation on the issue is completed there is no impact on the system and we are now going to close the incident. Thank you