The investigation on the issue is completed there is no impact on the system and we are now going to close the incident. Thank you

Hello, we've detected some rare cases when, using api v5 and requesting an already started envelopes before today won't serve the files. All the new envelopes are not affected as the v6 api aren't. The root cause is already identified and the team is working on a fix. As soon as we have the bugfix it will be rolled out.