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Degraded

Italian ID verification component is currently unavailable

Jun 6, 2025 at 9:28am UTC
Affected services
PreventGo - STAGING
PreventGo - PRODUCTION

Resolved
Jun 6, 2025 at 12:32pm UTC

The TLS certificate that caused the service outage has been renewed. The service is now operational.

Created
Jun 6, 2025 at 9:28am UTC

Due to a third-party provider service outage, processing Italian paper ID cards is currently unavailable. We have opened a ticket with our partner and will keep you informed.