Previous incidents

The connectivity issue affecting the datacenter has been fully resolved.

Root cause: the event was caused by a fiber cut in the datacenter area, which affected some of our upstream connectivity providers. Our routing automatically moved traffic to the remaining providers. During this rerouting, external reachability was partially degraded, resulting in two short disruption windows:

10:05 – 10:08 CET
10:12 – 10:15 CET

Thanks to the high-availability design of our connectivity, service was r...

Dear customers,

The incident affecting IdSelf and IDDoc services, as well as Trust And Sign and Namirial Onboarding, was resolved at 11:49 CEST.

Thank you for your patience.

The Namirial Team

Dear customer, our team has resolved the issue and will continue to monitor the system. We apologize for any inconvenience this incident may have caused.

Gentile cliente, il nostro team ha risolto il problema e continuerà a monitorare il sistema. Ci scusiamo per eventuali disagi che questo incident può aver provocato.

The SdI (Sistema di Interscambio) has informed us that the anomaly affecting the delivery of outcome notification files has been resolved for all invoices created from today onwards. For invoices created before today, we are monitoring our systems to verify the correct delivery of the missing outcome notifications, which the SdI is resending.

If any cases are still open by the end of today, please contact our support team through the usual channels, specifying the individual documents concer...

The issue affecting our Qualified Electronic Signature (QES) service has been resolved as of 12:00 CEST.

The qualified certificate issuance service is now fully operational.

We apologize for the inconvenience and thank you for your patience.

Dear customer, all issues are now resolved and the service is now working as expected with normal performance. We apologize for any inconvenience caused.

The issue affecting the Lean Disposable services has been resolved. Services were restored as follows:

• Enrollment service – restored at 11:51 (CEST)
• Document upload service – restored at 11:57 (CEST)

All services are now operating normally. We will continue to monitor closely.

We apologize for any inconvenience caused.

The solution we applied is delivering the results we expected, and the system is now back to normal service capacity. While our teams continue to monitor the system, we apologize for the inconvenience.

Dear customers,

We are pleased to inform you that our services are now fully operational and that the slowness and delays previously reported have been resolved.

Thank you for your understanding.

An issue affecting document submissions occurred between 6:55 AM and 10:40 AM. The issue has now been resolved, and everything is back to normal. We are continuing to monitor the situation closely.

Cause resolved, the issue was due to the cache of the bulk digital signature applied, which has now been cleared. We no longer have any reports of this in the system, you can proceed again with sending einvoices.

The issue has been resolved and the query (consultation) service on the PCT Enterprise instance is available again for both traditional and PDA access.

Dear Customer the incident is now solved and the situation is back to normality, we'll continue to improve our services in order to avoid future problems. We also would like to apologize for the inconvenience this may have caused.