Previous incidents

May 2025
May 10, 2025
1 incident

Onboarding Today Degradation

Degraded

Resolved May 10 at 02:50pm CEST

The service is operational, and being monitored.

1 previous update

May 09, 2025
2 incidents

LiveID+ issues with WebRTC connection

Degraded

Resolved May 09 at 02:40pm CEST

The issue has been resolved and the service is now fully functional.

1 previous update

Onboarding Today Degradation

Degraded

Resolved May 09 at 12:41pm CEST

Some problems have persisted after the previous fix. We have managed to apply a second fix and restarted the queue processing and all problems are now resolved. We are still actively monitoring the system but the service is fully restored.

2 previous updates

May 08, 2025
2 incidents

Infrastructure issues on Lean Disposable and SPID services

Downtime

Resolved May 08 at 07:11pm CEST

We have closed the analysis activities. Services are up and running. We apologize for the disruption.

2 previous updates

Trust Services Unavailable

Downtime

Resolved May 08 at 06:22pm CEST

We have restored services but we are still monitoring and performing a root cause analysis to avoid new issues

1 previous update

May 07, 2025
1 incident

LiveID+ TEST - Issues with the WebRTC connection

Degraded

Resolved May 08 at 12:24pm CEST

The service has been restored, but the team is continuing to investigate the cause of the problem.

3 previous updates

April 2025
Apr 29, 2025
2 incidents

PEC Authentication problems

Resolved Apr 29 at 06:20pm CEST

We are experiencing authentication issues with the message consultation and sending services. We are actively working to resolve the issue as soon as possible.

Onboarding Today Degradation

Degraded

Resolved Apr 29 at 04:14pm CEST

We confirm that the fix resolved the issue for the affected customers. The system is restored and all the features are working as expected.

Closing the incident.

2 previous updates

Apr 18, 2025
1 incident

Onboarding Today degradation

Degraded

Resolved Apr 18 at 12:50pm CEST

The issue is now solved. Thanks for your patience, we apologize for the inconvenience.

1 previous update

Apr 10, 2025
1 incident

SDI services unreachable / Servizi SDI irraggiungibili

Degraded

Resolved Apr 10 at 04:08pm CEST

English version (Italian version follows underneath)

Noting that there are no further anomalies since the previous update, we close this report.

Versione in italiano

Notando che non vi sono ulteriori anomalie dopo il precedente aggiornamento, chiudiamo questa segnalazione.

2 previous updates

Apr 07, 2025
1 incident

SDI services unreachable / Servizi SDI irraggiungibili

Degraded

Resolved Apr 07 at 06:11pm CEST

English version (Italian version follows underneath)

No new error report since 17:40, we will keep the monitoring.

Versione in italiano

Nessuna nuova segnalazione di errore dalle 17:40, provvediamo comunque a tenere monitorato il flusso.

4 previous updates

Apr 04, 2025
1 incident

SDI services unreachable / Servizi SDI irraggiungibili

Degraded

Resolved Apr 04 at 03:18pm CEST

English version (Italian version follows underneath)

Noting that there are no further anomalies since the previous update, we close this report.

Versione in italiano

Notando che non vi sono ulteriori anomalie dopo il precedente aggiornamento, chiudiamo questa segnalazione.

2 previous updates

Apr 03, 2025
1 incident

Issues on accessing files using api v5

Degraded

Resolved Apr 03 at 12:50pm CEST

The investigation on the issue is completed there is no impact on the system and we are now going to close the incident. Thank you

1 previous update

March 2025
Mar 12, 2025
1 incident

service degradation

Resolved Mar 12 at 03:19pm CET

We had a degradation of the service of a few minutes. The service seems to be restored, but we are monitoring and will update in an hour.