Previous incidents
Prevent – Potential HTTP 500 Errors (Italian 1994 paper ID cards)
Resolved Feb 16 at 02:29pm CET
We have identified the root cause and the issue has now been resolved. Thank you for your patience.
1 previous update
Temporary Unavailability of IBAN Presence Verification
Resolved Feb 13 at 10:56am CET
The issue has been resolved. We are sorry for the invonvenients. Thank you for your patience.
1 previous update
French SecNumCloud LTA system - Cloud provider Issue
Resolved Feb 11 at 09:11pm CET
The french provider eventually solved the issue and all the services are now working as expected. We apologize for the inconvenience.
Le fournisseur français a finalement résolu le problème et tous les services fonctionnent désormais correctement. Nous vous prions de nous excuser pour la gêne occasionnée.
1 previous update
File upload issue on eSignAnyWhere
Resolved Feb 11 at 12:20pm CET
The issue related to the file upload is now solved, while the team continues to monitor the system, we apologize for the inconvenience
1 previous update
Degradation on eSignanywhere e-mail delivery
Resolved Feb 04 at 04:34pm CET
Dear Customer,
we would like to inform you that the issue has been resolved and the service is now operating correctly. We sincerely apologize for any inconvenience caused.
2 previous updates
Degradation on TSP services
Resolved Feb 03 at 01:52pm CET
The services are fully operational.
1 previous update
Partial unavailability of the PreventGo application for textual documents
Resolved Feb 09 at 11:38am CET
Post-mortem: Partial Unavailability of Textual Document Processing
Incident date: February 2, 2026
Duration: 10:07 – 15:36 CET
Affected service: PreventGo – Textual document processing (OCR)
Summary
On February 2, 2026, PreventGo experienced a partial disruption affecting the processing of textual documents. The issue was caused by an outage on an upstream OCR licensing service, which prevented license validation and OCR processing. Other PreventGo services remained a...
2 previous updates
Degradation on TSP services
Resolved Feb 02 at 06:21pm CET
The services are fully operational.
3 previous updates
Degrado login SPID
Resolved Jan 19 at 12:39pm CET
Problema rientrato.
1 previous update
Incoming Electronic Invoice view
Resolved Jan 15 at 02:11pm CET
All the viewing issues have been restored, passive invoice fully functional
1 previous update
Televideocom network unreachable
Resolved Jan 06 at 10:36am CET
Incident Report – Televideocom Network
An issue occurred on the Televideocom network due to electrical surges, which caused the failure of 2 UPS units and a network switch.
Impact
The UPS failure resulted in a loss of electrical power to servers and network connectivity.
Temporary disruption of services dependent on the network.
Actions Taken
Immediate check of the affected equipment.
Restoration of electrical power to the servers.
Replacement/restart of the network switch to restore co...
Issues on TSP services
Resolved Dec 18 at 12:27pm CET
System are up and running.
We're investigating about the root cause.
2 previous updates
Problems with issuing long-term certificates
Resolved Dec 16 at 10:37am CET
Hotfix released. Everything is ok now.
1 previous update
Lean disposable degradation
Resolved Dec 10 at 07:23pm CET
We detected a problem with the connectivity of the mix.
We redirected traffic to other routes, resolving the degradation issues.
1 previous update
Degraded performance for NamirialArchive portal
Resolved Dec 04 at 06:29pm CET
Critical load peak normalized, system under monitoring.
5 previous updates