Previous incidents

The issue affecting our Qualified Electronic Signature (QES) service has been resolved as of 12:00 CEST.

The qualified certificate issuance service is now fully operational.

We apologize for the inconvenience and thank you for your patience.

Dear customer, all issues are now resolved and the service is now working as expected with normal performance. We apologize for any inconvenience caused.

The issue affecting the Lean Disposable services has been resolved. Services were restored as follows:

• Enrollment service – restored at 11:51 (CEST)
• Document upload service – restored at 11:57 (CEST)

All services are now operating normally. We will continue to monitor closely.

We apologize for any inconvenience caused.

The solution we applied is delivering the results we expected, and the system is now back to normal service capacity. While our teams continue to monitor the system, we apologize for the inconvenience.

Dear customers,

We are pleased to inform you that our services are now fully operational and that the slowness and delays previously reported have been resolved.

Thank you for your understanding.

An issue affecting document submissions occurred between 6:55 AM and 10:40 AM. The issue has now been resolved, and everything is back to normal. We are continuing to monitor the situation closely.

Cause resolved, the issue was due to the cache of the bulk digital signature applied, which has now been cleared. We no longer have any reports of this in the system, you can proceed again with sending einvoices.

The issue has been resolved and the query (consultation) service on the PCT Enterprise instance is available again for both traditional and PDA access.

Dear Customer the incident is now solved and the situation is back to normality, we'll continue to improve our services in order to avoid future problems. We also would like to apologize for the inconvenience this may have caused.

The root cause for the issue about callbacks not being properly sent was fixed at around 20:40 CEST. The situation has been gradually going back to normal, and now the services are fully operational.

We are continuing to monitor the situation.

The root cause for the issue about callbacks not being properly sent was fixed at around 20:40 CEST. The situation has been gradually going back to normal, and now the services are fully operational.

We are continuing to monitor the situation.

We have fixed the root cause of the issue. PreventGo / IdDocCheck / IdSelf services are now fully operational

The issue has been resolved and the service has been fully restored. All systems are back to normal operation. We are continuing to closely monitor the situation over the coming hours to ensure stability.

We apologize for the inconvenience caused and thank you for your patience.

Status updated

We've found the problem and we applied the resolution. Currently the situation is stable and we see no errors. We still monitor the situation

Incident Resolved – Trust and Sign and Prevent

The incident affecting communication latency between our hosting sites has now been resolved.

The Trust and Sign and Prevent services are operating normally again, and our teams are no longer observing any disruptions related to this incident.

Thank you for your patience and understanding throughout the incident.

The Namirial Team

Dear Customer,

The incident affecting PVID workflows has now been resolved.

Our teams have implemented the necessary corrective actions, and the service is fully operational again.

We apologize for any inconvenience caused and thank you for your patience and understanding.