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Resolved

Degradation of IdSelf and IDDoc / T&S / Namirial Onboarding

Oct 16, 2026 at 9:20am UTC
Affected services
Onboarding API eu-ie1
Onboarding API eu-fr2
Trust and Sign - PRODUCTION
PreventGo - PRODUCTION

Resolved
Oct 16, 2026 at 9:49am UTC

Dear customers,

The incident affecting IdSelf and IDDoc services, as well as Trust And Sign and Namirial Onboarding, was resolved at 11:49 CEST.

Thank you for your patience.

The Namirial Team

Created
Oct 16, 2026 at 9:20am UTC

We are currently investigating a degradation on IdSelf and IDDoc services.
Trust And Sign and Namirial Onboarding are also impacted.
We will keep you informed of any further developments.
The Namirial Team