Previous incidents

Dear customer, the team has resolved the issues and will continue to monitor the situation to prevent it from recurring.

This is just a test notification

The issue has been fully resolved.
Our engineering team identified that the temporary service degradation was caused by an internal rate-limiting component enforcing a
safety threshold. Adjusting the rate-limit configuration immediately resolved the issue and restored normal traffic flow.
To prevent this from happening again, we will be introducing supervised procedures to progressively tune this configuration value over time. We apologize for any inconvenience this may have caused.

English version (Italian version follows underneath)

The issue causing electronic invoices to be rejected with error code 00002 – Duplicate file name has been fully resolved. System monitoring has confirmed that operations are stable, and this incident is now closed.

We apologize for the inconvenience and thank you for your patience.

Versione in italiano

Il problema che causava lo scarto delle fatture elettroniche con codice 00002 – Nome file duplicato è stato completamente risolto. Il mo...

Performance of Trust&Sign and distribution of webhooks is now nominal

Dear customer, the issue affecting FR2 region is still under attention by the cloud provider which is operating to resolve the situation.

The email platform is back online since June 24 at 8:48 p.m. CEST
All Trust and Sign notifications have been sent.
Thank you for your patience.

The issue with our provider was fixed

The issue with our provider was fixed

The issue affecting the LTA service in Romania has been resolved. All systems are now operating normally.
Thank you for your patience.

Gentile cliente il problema delle email verso i domini libero.it e virgilio.it è stato risolto da parte del team tecnico che gestisce tali servizi, vi invitiamo a riprovare e ci scusiamo per ogni eventuale disagio che è stato causato.

All issues are resolved

All Trust Services are fully operational. We are continuing to monitor for any anomalies.

Dear customer, the issue has been fully resolved and everything is back to normal.
We apologize for the inconvenience while we work to improve our systems to prevent future recurrences.

Dear customers,
Kindly note that an incident is impacting our FaceMatch solution on the Production platform.
We are currently investigating this incident and will provide more information when available.
Estimated start time: 11h14(CEST)
Thank you for your understanding.
Best Regards

Dear customer, the system has been restored to full functionality since the last update given. Our team will implement precautionary measures to avoid this problem in the future. We apologize for the inconvenience.