Previous incidents

October 2025
Oct 31, 2025
1 incident

Degradation in Onboarding

Degraded

Resolved Oct 31 at 01:13pm CET

The issue has been resolved.

1 previous update

Oct 30, 2025
1 incident

TSP services degradation

Degraded

Resolved Oct 30 at 05:45pm CET

We have identified the issue of the service degradation and resolved it. We continue to monitor the system.

1 previous update

Oct 29, 2025
1 incident

Maintenance sistema per rallentamenti

Degraded

Resolved Oct 29 at 10:07pm CET

Da parecchi minuti il sistema risponde con le normali performances. Ci scusiamo per l'inconveniente.

1 previous update

Oct 20, 2025
1 incident

Service degradation on US region

Resolved Oct 20 at 06:44pm CEST

The problem has now been resolved and we do not detect any other errors on our monitoring system. We apologize for any inconvenience caused.

Oct 19, 2025
1 incident

Degradation in Onboarding API

Degraded

Resolved Oct 20 at 02:00am CEST

The issue has been resolved. After a long period of monitoring, we have not noticed any further deterioration in performance. All the systems are working nominally.

2 previous updates

Oct 10, 2025
1 incident

Degraded performance for NamirialArchive portal

Degraded

Resolved Oct 13 at 10:10am CEST

After a long period of monitoring, we have not noticed any further deterioration in performance.

1 previous update

Oct 02, 2025
1 incident

Namirial Onboarding Signature degradation

Degraded

Resolved Oct 03 at 05:06pm CEST

We have identified and resolved the root cause of the issue. All the systems are working nominally.

2 previous updates

Oct 01, 2025
1 incident

ID-HUB API service interruption

Downtime

Resolved Oct 01 at 10:28am CEST

The service has been restored. We're still investigating the issue with post-mortem analysis.

1 previous update