Previous incidents

September 2025
Sep 03, 2025
1 incident

Degradation in Onboarding

Degraded

Resolved Sep 03 at 12:00pm CEST

We have found and resolved an issue in the email service. Message queues are recovering and services are coming back to nominal behavior.

1 previous update
August 2025
Aug 04, 2025
1 incident

Partial unavailability of the PreventGo application for text documents

Resolved Aug 04 at 05:22pm CEST

Partial unavailability of the PreventGo application for text documents, due to a software licence issue that has caused it to crash.

Start date: 11:50 CEST
End date: 13:08

A total of 128 failed requests out of a total of approximately 1,600
July 2025
Jul 22, 2025
1 incident

Degradation in Onboarding API

Degraded

Resolved Jul 22 at 02:14pm CEST

The issue has been resolved. All the systems are working properly.

1 previous update
Jul 01, 2025
2 incidents

Issues on Lean Disposable

Resolved Jul 01 at 05:51pm CEST

Activity is now regular

Webmail PEC – Access Issues

Resolved Jul 01 at 09:19am CEST

We are currently experiencing access issues affecting our institutional PEC webmail platforms (webmail.sicurezzapostale.it and webmail.namirial.it). In some cases, the login form fails to appear, preventing users from entering their credentials.

Preliminary analysis indicates that approximately 20% of access attempts are impacted.

We will provide updates as soon as we have more information. We apologize for the inconvenience and thank you for your patience.