Previous incidents
Prevent – Potential HTTP 500 Errors (Italian 1994 paper ID cards)
Resolved Feb 16, 2026 at 01:29pm UTC
We have identified the root cause and the issue has now been resolved. Thank you for your patience.
1 previous update
Temporary Unavailability of IBAN Presence Verification
Resolved Feb 13, 2026 at 09:56am UTC
The issue has been resolved. We are sorry for the invonvenients. Thank you for your patience.
1 previous update
French SecNumCloud LTA system - Cloud provider Issue
Resolved Feb 11, 2026 at 08:11pm UTC
The french provider eventually solved the issue and all the services are now working as expected. We apologize for the inconvenience.
Le fournisseur français a finalement résolu le problème et tous les services fonctionnent désormais correctement. Nous vous prions de nous excuser pour la gêne occasionnée.
1 previous update
File upload issue on eSignAnyWhere
Resolved Feb 11, 2026 at 11:20am UTC
The issue related to the file upload is now solved, while the team continues to monitor the system, we apologize for the inconvenience
1 previous update
Degradation on eSignanywhere e-mail delivery
Resolved Feb 04, 2026 at 03:34pm UTC
Dear Customer,
we would like to inform you that the issue has been resolved and the service is now operating correctly. We sincerely apologize for any inconvenience caused.
2 previous updates
Degradation on TSP services
Resolved Feb 03, 2026 at 12:52pm UTC
The services are fully operational.
1 previous update
Partial unavailability of the PreventGo application for textual documents
Resolved Feb 09, 2026 at 10:38am UTC
Post-mortem: Partial Unavailability of Textual Document Processing
Incident date: February 2, 2026
Duration: 10:07 – 15:36 CET
Affected service: PreventGo – Textual document processing (OCR)
Summary
On February 2, 2026, PreventGo experienced a partial disruption affecting the processing of textual documents. The issue was caused by an outage on an upstream OCR licensing service, which prevented license validation and OCR processing. Other PreventGo services remained a...
2 previous updates
Degradation on TSP services
Resolved Feb 02, 2026 at 05:21pm UTC
The services are fully operational.
3 previous updates
Degrado login SPID
Resolved Jan 19, 2026 at 11:39am UTC
Problema rientrato.
1 previous update
Incoming Electronic Invoice view
Resolved Jan 15, 2026 at 01:11pm UTC
All the viewing issues have been restored, passive invoice fully functional
1 previous update
Televideocom network unreachable
Resolved Jan 06, 2026 at 09:36am UTC
Incident Report – Televideocom Network
An issue occurred on the Televideocom network due to electrical surges, which caused the failure of 2 UPS units and a network switch.
Impact
The UPS failure resulted in a loss of electrical power to servers and network connectivity.
Temporary disruption of services dependent on the network.
Actions Taken
Immediate check of the affected equipment.
Restoration of electrical power to the servers.
Replacement/restart of the network switch to restore co...
Issues on TSP services
Resolved Dec 18, 2025 at 11:27am UTC
System are up and running.
We're investigating about the root cause.
2 previous updates
Problems with issuing long-term certificates
Resolved Dec 16, 2025 at 09:37am UTC
Hotfix released. Everything is ok now.
1 previous update
Lean disposable degradation
Resolved Dec 10, 2025 at 06:23pm UTC
We detected a problem with the connectivity of the mix.
We redirected traffic to other routes, resolving the degradation issues.
1 previous update
Degraded performance for NamirialArchive portal
Resolved Dec 04, 2025 at 05:29pm UTC
Critical load peak normalized, system under monitoring.
5 previous updates