Back to overview
Resolved

Connectivity issues affecting services hosted in our D4 datacenter

Oct 30, 2026 at 9:15am UTC
Affected services
CA services
Identity Services (SPID)
Onboarding
SWS Saas
Portal
Lean Disposable
ESP Saas

Resolved
Oct 30, 2026 at 11:06am UTC

The connectivity issue affecting the datacenter has been fully resolved.

Root cause: the event was caused by a fiber cut in the datacenter area, which affected some of our upstream connectivity providers. Our routing automatically moved traffic to the remaining providers. During this rerouting, external reachability was partially degraded, resulting in two short disruption windows:

10:05 – 10:08 CET
10:12 – 10:15 CET

Thanks to the high-availability design of our connectivity, service was restored quickly, and no further disruptions have been observed since 10:15 CET.

We apologize for any inconvenience this may have caused.

Updated
Oct 30, 2026 at 9:36am UTC

The connectivity issue affecting the datacenter has been resolved. After a monitoring period, no further disruptions have been observed and all services are operating normally.

The impact was limited to two short windows of intermittent external connectivity, between 10:05–10:08 CET and 10:12–10:15 CET.

Our team will continue to monitor the infrastructure closely to ensure stability.

We apologize for any inconvenience this may have caused.

Created
Oct 30, 2026 at 9:15am UTC

We are currently experiencing connectivity issues at our D4 datacenter. As a result, some services hosted in this location may be intermittently unreachable from external networks.

Our IT team has identified the issue and is actively working on a resolution. Services may respond slowly or time out during this period; retrying the request may succeed.

We will provide further updates as soon as more information becomes available. We apologize for any inconvenience.