SMS OTP delivery has been restored. Signers can now complete SMS OTP signatures normally. Transactions that failed during the incident can be retried by the signers. We apologize for the inconvenience.

We are currently experiencing an issue affecting the delivery of SMS one-time passwords (OTP).
Our platform is unable to send SMS OTP codes. As a result, signers cannot complete electronic signatures that require SMS OTP authentication.

Other features are not affected. Our team is investigating with our SMS providers. We will post an update as soon as possible.