Previous incidents

September 2024
Sep 30, 2024
2 incidents

Generalised slowdown for e-Invoicing service dependencies / Rallentamenti gen...

Degraded

Resolved Sep 30 at 08:15pm CEST

English version (Italian version follows underneath)

Performance is normalised, we do not notice any files in the processing queue, we therefore close the report and remain available as usual for any individual cases.


Versione in italiano

Le prestazioni risultano normalizzate, non notiamo file fermi in coda di elaborazione, chiudiamo quindi la segnalazione e rimaniamo come di consueto a disposizione per eventuali singole casistiche.

1 previous update

Failure to consult Electronic Invoices / Mancata consultazione Fatture Elettr...

Degraded

Resolved Sep 30 at 02:47pm CEST

The situation has been fully re-established by the monitoring since 12.30 p.m., we close the report and remain available at the dedicated channels should any residual cases be highlighted.


Versione in italiano

La situazione risulta completamente ristabilita dal monitoraggio eseguito dalle 12:30, chiudiamo la segnalazione e rimaniamo a disposizione presso i canali dedicati qualora si sottolineassero casistiche residue.

3 previous updates

Sep 17, 2024
1 incident

Failure to load webpart Electronic Passive Invoices / Mancato caricamento web...

Degraded

Resolved Sep 17 at 09:40pm CEST

English version (Italian version follows underneath)

The monitoring, after the initial disposal of queues accumulated during the day, does not indicate any slowdowns or further exceptions, however, we remain available on dedicated helpdesk channels.


Versione in italiano

Il monitoraggio, dopo lo smaltimento iniziale delle code accumulate durante la giornata, non segnala rallentamenti o ulteriori eccezioni, per eventuali singole casistiche rimaniamo com...

3 previous updates

August 2024
No incidents reported
July 2024
Jul 30, 2024
3 incidents

Issue with Disposable and Remote signatures

Degraded

Resolved Jul 30 at 01:29pm CEST

The TSP issue is now solved and we are back to the usual operational status.

1 previous update

Trust Services Incident

Downtime

Resolved Jul 30 at 01:20pm CEST

This incident has been resolved.

4 previous updates

PEC Service Unreachable

Downtime

Resolved Jul 30 at 01:09pm CEST

Incident resolved

2 previous updates

Jul 09, 2024
2 incidents

SDI side slowdowns in sending Electronic Invoices / Rallentamenti lato SDI in...

Resolved Jul 10 at 09:36am CEST

English version (Italian version follows underneath)

Slowdowns on SDI side ended around 7:30 p.m. yesterday and we have no other trace of them as of today, the ticket to SDI support has been closed and access to their platforms is also reported to us as fully operational.


Versione in italiano

I rallentamenti lato SDI sono terminati intorno alle 19:30 di ieri e non ne abbiamo altra traccia in data odierna, il ticket verso l'assistenza SDI è stato chiuso ed...

1 previous update

Service Disposable Lean

Degraded

Resolved Jul 09 at 01:47pm CEST

This incident has been resolved.

2 previous updates

Jul 04, 2024
1 incident

SDI is not sending outcome notification files for active electronic invoices/...

Resolved Jul 04 at 03:41pm CEST

English version (Italian version follows underneath)

The flow of outcome notification files for active electronic invoices is stable, and the files that should have arrived in the time frame affected by this case history are on their way to our systems.


Versione in italiano

Il flusso di file di notifica di esito per le fatture elettroniche attive è stabile ed i file che avrebbero dovuto arrivare nel lasso di tempo interessato da questa casistica sono in a...

2 previous updates