Previous incidents

June 2021
Jun 07, 2021
1 incident

solutiondocondemand.com random visualization problems

Resolved Jun 10 at 11:18am CEST

English version (Italian version follows underneath)

The anomaly was due to the technical propagation times for the DNS alignment, an operation which ended the same day, this issue was kept open to monitor the situation which in fact can now be considered resolved as we have not received any more reports of anomalies, the problem can therefore be considered definitively resolved.


Versione in italiano

L'anomalia era dovuta ai tempi tecnici di propagazione per...

2 previous updates

Jun 04, 2021
1 incident

SDI Problems on 01/06/2021 - Problemi SDI del 01/06/2021

Resolved Jun 15 at 11:14am CEST

English version (Italian version follows underneath)

Alignment with SDI is over: invoices and related outcomes reported as missing are available in Legalsolutiondoc.


Versione in italiano

L'allineamento con SDI è terminato: fatture e relativi esiti segnalati come mancanti sono disponibili in LegalSolutiondoc.

1 previous update

Jun 01, 2021
1 incident

SDI Problems on active invoices, passive invoices, notifications - SDI Proble...

Degraded

Resolved Jun 01 at 07:38pm CEST

English version (Italian version follows underneath)

SDI solved the problem, we are receiving passive invoices and outcomes correctly, the active invoices are normally sent.


Versione in italiano

SDI ha risolto il problema, stiamo ricevendo fatture passive ed esiti correttamente, le fatture attive vengono spedite normalmente.

1 previous update

May 2021
May 28, 2021
1 incident

Problems to upload and download files

Degraded

Resolved May 28 at 06:31pm CEST

This incident has been resolved.

1 previous update

May 26, 2021
1 incident

Issue with email viewer of active invoices / Problema con visualizzatore nell...

Resolved May 26 at 09:54am CEST

English version (Italian version follows underneath)

The situation has normalised, no further reports have been received, the incident can be considered closed.


Versione in italiano

La situazione si è normalizzata, non sono pervenute ulteriori segnalazioni, l'incidente si può considerare chiuso.

2 previous updates

May 19, 2021
1 incident

SDI Issue on active notifications and passive invoices - Problema SDI con fat...

Downtime

Resolved May 19 at 09:59pm CEST

English version (Italian version follows underneath)

Since one hour the problem seems resolved from the Interchange System (SDI) and both notification and passive invoices are flowing at the normal pace.


Versione in italiano

Circa da un'ora il problema sembra risolto dal Sistema di Interscambio (SDI) e sia le notifiche che le fatture passive fluiscono a ritmo normale.

1 previous update

May 06, 2021
1 incident

eSignAnyWhere Shared SaaS - Log-on and REST API issues

Degraded

Resolved May 17 at 02:29pm CEST

This incident has been resolved on the 7th of May at 13:30 CEST. No further issues were detected since then.

2 previous updates

April 2021
Apr 22, 2021
1 incident

SDI Issue on active notifications and passive invoices - Problema SDI con fat...

Downtime

Resolved Apr 22 at 04:39pm CEST

English version (Italian version follows underneath)

SDI solved the problem, we are receiving passive invoices and outcomes correctly.


Versione in italiano

SDI ha risolto il problema, stiamo ricevendo fatture passive ed esiti correttamente.

1 previous update