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Degraded

eSignAnyWhere Shared SaaS - Log-on and REST API issues

May 06, 2021 at 01:00pm UTC
Affected services
eSAW UI - saas.esignanywhere.net
REST API - saas.esignanywhere.net
eSAW UI - www.significant.com
REST API - www.significant.com

Resolved
May 17, 2021 at 12:29pm UTC

This incident has been resolved on the 7th of May at 13:30 CEST. No further issues were detected since then.

Updated
May 07, 2021 at 11:58am UTC

A fix has been implemented and we are monitoring the results.

Created
May 06, 2021 at 01:00pm UTC

We got notice that there's an issue since we performed the latest update to 21.16.
We have successfully identified the issue and are currently working on the remediation.

Identified root cause:
* new version of onlineshop api
* new parameters in REST methods of the sendFromTemplate method related to envelope expiry

Affected components:
* eSignAnyWhere log-on with on some organizations when purchased via onlineshop
* eSignAnyWhere API usage when using the v4/envelope/sendFromTemplate REST API method.