Previous incidents
Anomalia in invio fatture elettroniche attive
Resolved Mar 09, 2026 at 03:13pm UTC
Lo SDI ha comunicato la risoluzione del problema relativo allo scarto 00300 IdCodice non valido.
Invitiamo i clienti che hanno ricevuto tale scarto a riemettere e ritrasmettere le fatture precedentemente scartate.
1 previous update
Mutliple service degradation
Resolved Mar 04, 2026 at 09:33am UTC
The issue is completely resolved. All the systems are now working nominally
3 previous updates
Prevent – Potential HTTP 500 Errors (Italian 1994 paper ID cards)
Resolved Feb 16, 2026 at 01:29pm UTC
We have identified the root cause and the issue has now been resolved. Thank you for your patience.
1 previous update
Temporary Unavailability of IBAN Presence Verification
Resolved Feb 13, 2026 at 09:56am UTC
The issue has been resolved. We are sorry for the invonvenients. Thank you for your patience.
1 previous update
French SecNumCloud LTA system - Cloud provider Issue
Resolved Feb 11, 2026 at 08:11pm UTC
The french provider eventually solved the issue and all the services are now working as expected. We apologize for the inconvenience.
Le fournisseur français a finalement résolu le problème et tous les services fonctionnent désormais correctement. Nous vous prions de nous excuser pour la gêne occasionnée.
1 previous update
File upload issue on eSignAnyWhere
Resolved Feb 11, 2026 at 11:20am UTC
The issue related to the file upload is now solved, while the team continues to monitor the system, we apologize for the inconvenience
1 previous update
Degradation on eSignanywhere e-mail delivery
Resolved Feb 04, 2026 at 03:34pm UTC
Dear Customer,
we would like to inform you that the issue has been resolved and the service is now operating correctly. We sincerely apologize for any inconvenience caused.
2 previous updates
Degradation on TSP services
Resolved Feb 03, 2026 at 12:52pm UTC
The services are fully operational.
1 previous update
Partial unavailability of the PreventGo application for textual documents
Resolved Feb 09, 2026 at 10:38am UTC
Post-mortem: Partial Unavailability of Textual Document Processing
Incident date: February 2, 2026
Duration: 10:07 – 15:36 CET
Affected service: PreventGo – Textual document processing (OCR)
Summary
On February 2, 2026, PreventGo experienced a partial disruption affecting the processing of textual documents. The issue was caused by an outage on an upstream OCR licensing service, which prevented license validation and OCR processing. Other PreventGo services remained a...
2 previous updates
Degradation on TSP services
Resolved Feb 02, 2026 at 05:21pm UTC
The services are fully operational.
3 previous updates
Degrado login SPID
Resolved Jan 19, 2026 at 11:39am UTC
Problema rientrato.
1 previous update
Incoming Electronic Invoice view
Resolved Jan 15, 2026 at 01:11pm UTC
All the viewing issues have been restored, passive invoice fully functional
1 previous update
Televideocom network unreachable
Resolved Jan 06, 2026 at 09:36am UTC
Incident Report – Televideocom Network
An issue occurred on the Televideocom network due to electrical surges, which caused the failure of 2 UPS units and a network switch.
Impact
The UPS failure resulted in a loss of electrical power to servers and network connectivity.
Temporary disruption of services dependent on the network.
Actions Taken
Immediate check of the affected equipment.
Restoration of electrical power to the servers.
Replacement/restart of the network switch to restore co...