The solution we applied is delivering the results we expected, and the system is now back to normal service capacity. While our teams continue to monitor the system, we apologize for the inconvenience.

Dear customer, the team has resolved the issue with the system, and we are waiting for it to automatically scale performance up to the required levels; our monitoring system is already detecting improvements. The next update will be provided within 30 minutes.

Dear customer we are facing a performances degradation on the service, the team is already on it and the cause is already identified, we expect to have more information within 30 minutes.