The root cause for the issue about callbacks not being properly sent was fixed at around 20:40 CEST. The situation has been gradually going back to normal, and now the services are fully operational.

We are continuing to monitor the situation.

We have identified an incident affecting our PreventGo and Trust & Sign services, causing disruptions to certain processes and associated workflows.

Several features are currently affected:

• Document verification and analysis services
• Webhook delivery

Our technical teams are actively working to resolve this incident.
We will update this page as soon as possible with new information.

Thank you for your understanding.