Performance degradation on saas.esignanywhere.net
Incident Report for Namirial
Resolved
This incident has been resolved.
Posted Oct 03, 2022 - 11:26 CEST
Update
A final fix has been implemented today at 12:35 CEST and we are monitoring the results.
These were the time ranges of the degraded performance that you might have experienced today:
* 08:40 - 11:20 - 2h 40min of severe degraded performance
* 12:20 - 12:30 - 10min

We just had a final call with our cloud provider and we are quite certain that we now have fully mitigated the issue.

We are very sorry for any inconveniences that you faced especially today in the morning.
Posted Sep 29, 2022 - 19:35 CEST
Update
We are currently facing performance issues on the underlying storage of saas.esignanywhere.net.
We are already in contact with our cloud provider to fix and mitigate the issue.
Posted Sep 29, 2022 - 09:52 CEST
Update
Another mitigation has been executed yesterday 27/09/2022 at around 17:20 CEST. Since then we have not experienced any further performance degradation of our storage anymore.
Performance was also totally fine throughout today 28/09/2022 up to the time of this writing.
We continue to monitor the situation, but switch back the status to Operational.
Posted Sep 28, 2022 - 18:26 CEST
Update
The fix implemented on September 21st has not completely resolved the issue. Since the beginning we are working closely together with the technicians of our cloud provider to fix it completely. What we can say for now is, that the issue is located in the underlying infrastructure of the storage service from our cloud provider.

Impact: Performance degradation is happening 5-10x times per day and lasts for about 5-10min. In rare cases this might also result in a "503 Service unavailable".

Our cloud provider is doing his best to fix this issue as soon as possible.
We are very sorry for the inconveniences caused by this!
Posted Sep 26, 2022 - 15:45 CEST
Monitoring
A fix has been implemented and we are monitoring the results.
These were the time ranges of the degraded performance that you might have experienced today:
* 10:20 - 11:55 - 95min
* 12:00 - 12:15 - 15min
* 12:25 - 12:35 - 10min
* 12:40 - 12:45 - 5min
Posted Sep 21, 2022 - 13:36 CEST
Identified
We are currently facing performance issues on the underlying storage of saas.esignanywhere.net.
We are already in contact with our cloud provider to fix and mitigate the issue.

Sorry for any inconveniences.
Posted Sep 21, 2022 - 11:01 CEST
This incident affected: eSignAnyWhere - saas.esignanywhere.net (eSaw UI, Viewer UI, REST API, SOAP API).